Operations Department // Role Profile

AI Dispatcher

Monitors incoming work alerts, schedules crew routes, updates active service jobs in real-time, and triggers auto-notifications straight to technicians in the field.

Hire Role [Status: Active / 24/7 Operations]
Tactics

Job Responsibilities

The AI Dispatcher streamlines technician schedules, avoiding route overlap and delayed arrivals.

Active Scheduling Audit

Monitors booking calendars in ServiceTitan/Jobber, resolving double-bookings and alerting staff of emergency jobs.

Technician Updates Routing

Triggers SMS route briefings to technicians on call, updating customer profiles with real-time ETA tags.

Workflow

Operational Routing Flow

Connects active client calls to service technician SMS boards instantly.

Dispatcher API Pipeline
Client Request ➔ Urgency Score ➔ Route Optimizer ➔ Crew Assigned ➔ SMS Dispatched ➔ Job Logs Posted